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Double click to edit### Q&A for Braspools Service, LLC

**Q: How often should my pool be serviced?**
**A:** We recommend weekly pool servicing to maintain optimal water quality and ensure all equipment is functioning properly.

**Q: What services are included in your weekly pool maintenance?**
**A:** Our weekly service includes water testing and balancing, cleaning the pool and skimmer baskets, brushing the walls, vacuuming, and checking all equipment.

**Q: How do I know if my pool needs more than just regular maintenance?**
**A:** If you notice issues like cloudy water, unusual noises from the equipment, or algae growth, it's best to contact us for a thorough inspection and possible repairs.

**Q: Can I schedule a specific day and time for pool service?****A:** Yes, we strive to accommodate your schedule. Please contact us to arrange a specific day and time that works best for you.

**Q: Do you offer any guarantees on your services?**
**A:** Yes, we stand by our work. If you're not satisfied with our service, please let us know, and we'll make it right.

**Q: What types of payments do you accept?**
**A:** We accept credit cards, Venmo, checks, and Zelle for your convenience.

**Q: How can I view and pay my invoices online?**
**A:** We are currently setting up an online portal where you can view and pay your invoices. Stay tuned for updates!

**Q: Are your pool technicians certified?**
**A:** Yes, all our technicians are certified and have extensive experience in pool maintenance and repair.

**Q: Do you offer emergency pool services?**
**A:** Yes, we offer emergency services. Please contact us immediately if you have an urgent issue with your pool.

**Q: How can I contact you if I have more questions?**
**A:** You can reach us by phone or email. We're happy to answer any additional questions you may have.

Frequently Asked Questions

How often should my pool be serviced?
For optimal performance and cleanliness, we recommend weekly pool service. This includes cleaning, chemical balancing, and equipment checks.

What does your regular pool service include?
Our regular service includes skimming debris, vacuuming, brushing walls, checking and adjusting chemical levels, cleaning filters, and inspecting all equipment.

How do I know if my pool needs additional chemicals?
Our technicians test your water each visit to ensure it's balanced. If additional chemicals are needed, we will inform you and adjust as necessary.

What should I do if my pool water is cloudy?
Cloudy water can be caused by several factors, such as improper chemical levels or a dirty filter. Contact us, and we'll schedule a visit to diagnose and fix the issue.

Can I make payments online?
Yes, you can view and pay your invoices online through our secure payment portal. We also accept credit cards, Venmo, checks, and Zelle.

Do you offer emergency pool service?
Yes, we provide emergency services for urgent issues like equipment failure or severe water quality problems. Please contact us immediately if you need emergency assistance.

How do I prepare my pool for service?
Ensure the pool area is accessible and clear of obstructions. If you have pets, please keep them inside during our visit.

What should I do if my pool equipment stops working?
Contact us right away. Our technicians can diagnose and repair most equipment issues promptly.

Do you offer any guarantees on your service?
Yes, we stand by our work and offer a satisfaction guarantee. If you're not happy with our service, we'll make it right.

Can I schedule a one-time pool cleaning?
Yes, we offer one-time cleanings for special occasions or as needed. Contact us to schedule a visit.

How do I reach customer service?
You can reach us by phone, email, or through our website's contact form. We're here to help with any questions or concerns.

What are your operating hours?
Our regular operating hours are Monday through Friday, 8 AM to 5 PM. Emergency services are available outside these hours.

How do I know if my pool needs repairs?
Look for signs like unusual noises from equipment, leaks, poor water circulation, or frequent chemical imbalances. Our technicians can inspect and advise on necessary repairs.

Can you help with pool renovations or upgrades?
Yes, we offer a range of renovation and upgrade services, including new equipment installation, resurfacing, and lighting upgrades. Contact us for a consultation.

How do I reschedule a service appointment?
If you need to reschedule, please contact us at least 24 hours in advance, and we'll arrange a new appointment at your convenience.

Call us now: 561 809-7665